Shipping policy
Shipping
The Netherlands
All items are sent via DHL, PostNL or Collisimo. The processing time is 2 to 5 working days. We need a bit of time to get your order ready. You will receive a confirmation once shipped.
Europe and International
International items are send via Collisimo, DHL or PostNL, which takes about 5 – 10 working days but please allow up to 14 working days as services can vary depending on your location. During busy periods such a Christmas and holidays this timescale can some times double due to customs and the workloads of your local mail services dramatically increasing - We can not be held responsible for these delays. All items are send with a ‘Track and Trace’ code which will be send to you in an e-mail. We are not responsible for import or custom fees.
Pick up in France
If you are local, pick up at the studio is possible. Send us an email before your purchase when we can arrange an appointment. It is helpful if you could send me an e-mail that you would like to pick up your order with a date and time that works for you. You can send this e-mail to info@nootenzo.nl.
Packaging
We take packaging very serious, because we do care about the environment a lot. We use cardboard boxes for our packages and recycled plastic bubble wrap and packaging peanuts for securing your items.
Refunds
Each item is described carefully, so please read descriptions for dimensions, sizes, usage and care instructions etc. Our ceramics are made by hand so the dimensions can vary from batch to batch. In the case that you would like to return your item, please send me an e-mail so that we can provide the address which you can send it to. Within 30 days items can be returned and we’ll refund the money to you. However if the piece is broken (during shipping) we can’t refund the money to you. Shipping costs are for the customer.
The following items can't be returned:
We cannot accept returns or exchanges for these items unless the above conditions apply:
-Custom, personalized, or preordered items.
-Items that are 'made to order'
-Items on sale/clearance
If you have any questions, please get in contact with us - info@nootenzo.nl
